GENERAL SALES CONDITIONS
1. General provisions
The user browsing in this area can access the official website of the “Azienda Agricola Paolo Corda” (Farm Company) www.ilfilorosso.eu or www.aziendaagricolacordapaolo.it, from now on the Company and the Site respectively.
These General Sales Conditions apply to the sale of products with exclusive reference to purchases carried out on the Site in accordance with the provisions of Part III, Title III, Chapter I, Consumer Code (Legislative Decree 206/05 amended by Legislative Decree 21/14 and Legislative Decree 70/03) by:
Company: Azienda Agricola Corda Paolo
Headquarters: Regione San Grato 71, 14018 Villafranca d’Asti, Italy
VAT number: IT10880210017
REA registration: AT-123637
Before purchasing the products supplied on the Site, the user is required to read these General Sales Conditions, which are generally understood and unequivocally accepted at the time of purchase. The user is encouraged to print a copy of the order page and of these General Sales Conditions whose terms the Company reserves the right to modify unilaterally and without prior notice.
These General Sales Conditions govern the offer, forwarding and acceptance of products purchase orders through the Site.
The provision of services or the sale of products by subjects other than the Site that may be present on the same through hyperlinks (links), banners or other is not regulated. Before making orders and/or purchases of products and services from different subjects, it is advisable to check the relative conditions of sale.
3. Conclusion of the contract
The Site contains information, details, images and prices of each product, the means of payment that can be used, the methods of delivery of the products and the relative costs of shipping and delivery.
Before concluding the contract, you will be asked to confirm the reading of the General Sales Conditions and the processing of personal data. To conclude a purchase contract, it is necessary to follow the instructions provided step by step, or fill out the proposed online forms, confirm the data and the choices entered, make the payment of the fee, which the buyer will be obliged to make the procedure online order is automatically concluded. The contract is formally concluded when the company receives payment, subject to verification of the correctness of the data entered. The Company reserves the right to cancel the order due to technical and/or administrative reasons.
The user undertakes to follow the instructions on the Site and to provide his personal data in a correct and truthful manner. The confirmation exonerates in any case the Company from any responsibility about the data provided by the user. The user undertakes to promptly inform the Company of any change in their data at any time communicated.
If the user communicates inaccurate or incomplete data or even if there is a dispute by the interested parties about the payments made, the Company will have the right not to activate or suspend the service until the related deficiencies have been rectified. On the occasion of the first request for activation of a profile (account) by the user, the Site will assign the same username and password. The latter recognizes that these identifiers constitute the system for validating user access to the services and the only system suitable for identifying the user that the acts performed through such access will be attributed to him and will have binding force towards him.
The user undertakes to maintain the confidentiality of his access data and to keep them with due care and diligence and not to transfer them even temporarily to third parties.
5. Availability of products
The availability of the products refers to the actual availability at the moment the buyer places the order. This availability must in any case be considered indicative because, due to the simultaneous presence on the Site of several buyers, the products could be sold to other customers before confirming the order.
Even after sending the order confirmation email, there may be cases of partial or total unavailability of the goods. In this case, the order will be corrected automatically with the elimination of the unavailable product and the buyer will be immediately informed via email.
If the buyer requests the cancellation of the order, resolving the contract, the Company will reimburse the amount paid within 15 days from the moment it receives the formalization of this decision.
6. Products for sale
The company markets through the Site: saffron in stigmas, saffron-based products, saffron bulbs, premium fruit jams, fruit compotes, toasted hazelnuts.
The offer is detailed on the Site pages dedicated to the Shop.
7. Prices and payment methods
The price of the products will be the one indicated from time to time on the Site, except where there is an obvious error.
In the event of an error, the Company will inform the buyer as soon as possible, allowing the order confirmation to the right amount or cancellation. However, there is no obligation for the Company to supply what was sold at the lower price incorrectly indicated.
The prices of the products displayed on the Site include VAT and do not include shipping costs, but these are calculated and explicitly highlighted at the end of the preliminary selection of the payment phase. Prices may change at any time. The changes do not concern orders for which order confirmation has already been sent.
Once the products have been selected they will be added to the cart. Simply follow the instructions for the purchase, entering or verifying the information requested in each step of the process. The order details can be changed before payment.
Payment can be made via the Banca Sella online payment gateway with a credit card issued by one of the following circuits: Visa, Mastercard, Maestro, Mastercard, Union Pay, Hype, MyBank.
8. Shipping and delivery
The Company carries out shipments in the following geographical areas: Europe.
The delivery takes place as per contract by the date indicated in the same, if no delivery date is specified, within the maximum term of 10 days from the date of confirmation.
If it is not possible to make the delivery due to unavailability of the customer, the order will be sent to the deposit. In this case, the courier will leave a paper notice specifying the place where the order is located and how to arrange a new delivery. In this case, if the customer is unable to be present at the agreed delivery location and time, the customer must contact the courier to arrange a new delivery.
If the delivery can not take place for reasons not attributable to the Company after 10 days from the date on which the order is available for delivery, we will assume that we intend to terminate the contract. As a result of the termination of the contract, the amounts will be returned, excluding shipping and delivery costs but with the additional costs for the return of the goods to the Company that will be borne by the buyer.
9. Passing of risk
The risks related to the products of the order will pass to the buyer from the moment of delivery. The ownership of the products is considered acquired as soon as the full payment of all the amounts due in relation to them has been received, including shipping costs, or at the time of delivery, if this happened at a later time.
10. Warranty and commercial compliance
The Company is responsible for any defect in the products offered on the Site, including the non-compliance of the articles with the products ordered, in accordance with the provisions of Italian law.
If the buyer has signed the contract as a consumer or a natural person acting on the Site for purposes unrelated to any business or professional activity carried out, this warranty is valid on condition that the defect occurs within 5 days from the delivery date of the product and that the buyer presents a formal complaint regarding the defect within a maximum of 7 days from the date of delivery via e-mail, see section 13 Contacts. In case of non-compliance, the buyer who has signed the contract as a consumer will be entitled to obtain the restoration of conformity of the products without expenses, by replacement, or to obtain an appropriate price reduction or the termination of the contract in relation to disputed goods and the consequent return of the price of non-compliant products.
In accordance with the legal provisions in force, the purchaser has the right to withdraw from the purchase without any penalty and without specifying the reason, within the period of 5 days pursuant to art. 57 of Legislative Decree 206/2005 starting from the date of receipt of the products. The buyer who intends to exercise the right of withdrawal must communicate it to the Company through an explicit declaration, which can be sent by registered mail or via email.
The goods must be returned directly to the Company properly packaged and intact, in its original packaging, complete in all its parts and complete with the attached tax documentation. Without prejudice to the right to verify compliance with the above, the Company will reimburse the amount of products subject to withdrawal within a maximum period of 30 days, excluding any shipping costs.
The Company will reimburse using the same payment method chosen by the buyer during the purchase or by bank transfer. In the latter case, the purchaser must provide the bank details: IBAN, SWIFT and BIC necessary for the repayment.
12. Processing of personal data
Any request for information can be forwarded to the contact addresses specified on this site, click here for details.
14. Place of jurisdiction
For disputes arising from the application and interpretation of this contract, the Court of Turin is elected as exclusive jurisdiction.
This document has been revised on 21-05-2018.